Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a New York casino site we cover? This page tells you how to reach Best New York Online Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact our team is by email at [email protected]. Send us as much detail as you can — the page or site you're asking about, the issue you noticed, or the question you'd like answered — and we'll get back to you as soon as we're able to. We review every message personally; there's no automated ticketing system standing between you and a real answer.
What we can help with
- Corrections or updates to information on any of our casino write-ups, including bonus terms, banking details, or licensing status
- Questions about how we score and rank the sites listed on emeraldwebhosting.com
- Feedback on your own experience signing up, depositing, playing, or withdrawing at a site we've reviewed
- General queries about how our comparisons work or how to use the site
- Reports of broken links, outdated offers, or content that no longer matches what a casino actually provides
What we can't do
We're an independent review and comparison resource — we don't operate any of the casino sites listed on this page, and we can't process deposits, withdrawals, account verification, or customer complaints on a casino's behalf. If you have an account issue, a payment dispute, or a question about a specific bonus you've claimed, that has to go through the casino's own support team, usually reachable via live chat or the support email listed on their site. We also can't offer legal or financial advice about online gambling in New York — for anything specific to your situation, speak with a qualified professional.
Why your feedback matters
Real-money online casino review sites are only useful if the information stays current. Bonus terms change, payout speeds shift, and licensing details get updated. When readers tell us about a discrepancy — a wagering requirement that's changed, a withdrawal method that's been added or dropped, a slower-than-expected payout — we investigate and correct the page. If you've read our About Us page you'll know we take independence seriously; reader reports are one of the ways we keep that promise honest rather than just stated.
Concerned about your own play?
If you're reaching out because gambling has started to feel like more than entertainment — you're chasing losses, spending more than planned, or finding it hard to stop — please don't wait to get support. Our Responsible Gambling page has practical tools including deposit limits and self-exclusion options, and free, confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, or in New York specifically through the HOPEline at 1-877-8-HOPENY. These services are free, staffed by trained counselors, and available whether or not you've ever contacted us before.
Before you write in
A few quick checks that might save you a round trip:
- If your question is about a bonus's wagering requirements, time limits, or eligibility, check the material terms listed directly beside that offer on our review pages first
- If it's a legal or licensing question, remember that New York currently permits regulated online sports betting but has not legalized online casino gaming — our Terms and Conditions page has more on how we frame that distinction
- If you're asking about a specific site's payout speed or support quality, tell us the name of the operator so we can point you to the right review
Whatever the reason for reaching out, we read every message and reply as promptly as we can. This site is intended for adults aged 21 and over; if you're contacting us about content on the site, please note that our reviews and recommendations assume a reader who already meets New York's legal gambling age.